Let me start with the company I bought my cookstove from, "Obadiah." From what I can tell, It's a smaller moma and pop operation. From the purchase to install, these guys were just great. I was installing the stove myself and Woody, himself a fireman, sized and recommended the best route the pipe should take, etc. even when I had to call a few times with banal questions, they were patient to the last. Now the stove is in and I am very very grateful to them for their help and support. The stove its self: It's simple, functional and very effective. I use it to heat an area about 1450 sf, this it does with ease. The space is pretty well insulated, but still an old house and there are air leaks. The oven is great, bit of a learning curve there. But I think that says more about me than the stove. Otherwise, I gotta say, I love this stove.